Last Updated: June 2026
This Refund Policy explains when and how you can get a refund for an Anthem purchased through Fan Anthem. It applies to all purchases and forms part of our Terms of Service.
We've kept this short and direct. If anything is unclear, email support@fan-anthem.com and we'll explain.
When you purchase an Anthem, the transaction is processed by Lemon Squeezy (Lemon Squeezy, LLC), our Merchant of Record. This affects how refunds are handled:
You do not need to contact Lemon Squeezy separately. Email us and we coordinate everything.
You are entitled to a full refund in the following situations:
If you change your mind after purchase but before we begin generation, you get a full refund. There's nothing to refuse — we simply haven't started.
In practice, this window is short (generation usually starts within seconds of purchase). If you need to cancel urgently, email support@fan-anthem.com immediately.
You receive a full refund if the Anthem delivered to you has any of the following defects:
These are objective failures on our part. We refund without question.
If we discover during moderation review that we cannot generate your Anthem (for example, your order contains content we can't produce per our Terms of Service), we'll refund in full and explain why.
If you are a consumer in the EU or UK, you have additional statutory rights described in Section 4 below.
To set fair expectations, here are situations where we typically don't refund:
If you receive your Anthem, it meets the brief you submitted, and you simply change your mind about wanting it, we don't refund. The Anthem was generated specifically for you and cannot be resold.
That's why the free preview is there: listen before you buy.
If you used the free preview before purchasing and the preview reflected what you ultimately received, we don't refund based on quality concerns. The preview is provided specifically so you can evaluate the result before paying.
If you breach the licence terms in our Terms of Service — for example, using your Anthem commercially without permission — and we discover this, we may revoke your licence and decline any refund request.
Requests received more than 30 days after delivery are typically declined unless there's a clear quality failure we missed.
We reserve the right to decline refund requests where there's a pattern of refund abuse.
This policy does not limit your statutory rights as a consumer.
Consumers in the EU and UK normally have 14 days to cancel digital purchases for any reason. However, this right is lost once two conditions are met:
1. You expressly request immediate delivery of the digital content, and 2. You acknowledge that you lose the right to cancel once delivery begins
You are asked to confirm both of these at the Lemon Squeezy checkout. By proceeding, you accept that the 14-day cancellation right is waived once generation starts.
This is standard for personalised digital content and is permitted under Article 16(m) of EU Directive 2011/83/EU and equivalent UK provisions.
The 14-day waiver only relates to your right to cancel "for any reason." It does not waive your right to a refund if:
These rights remain in place regardless of the 14-day waiver.
Depending on where you live, you may have additional consumer protections under local law. These apply on top of, not instead of, what's in this policy. If local law gives you more protection than this policy, local law governs.
Email support@fan-anthem.com with:
We acknowledge within 24 hours and respond substantively within 3 business days. Once we authorise a refund, Lemon Squeezy processes it within 1-2 business days, and it typically appears in your account within 5-10 business days depending on your bank.
If you're considering disputing a charge with your bank rather than contacting us, please contact us first. We almost always resolve issues faster than the chargeback process.
If you do initiate a chargeback, Lemon Squeezy handles the dispute with your bank, not us. Initiating a chargeback without first contacting us may result in your access to the Service being suspended.
We may update this Refund Policy from time to time. The version in effect at the time of your purchase is the version that applies to your order.
For any questions about this policy, contact support@fan-anthem.com.